Refund and Returns Policy

At Relax Mart BD, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at relaxmartbd@gmail.com or info@relaxmartbd.com.

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is due to our error (you received an incorrect or defective item, etc.), we will cover the return shipping costs.

6. Contact Us

If you have any questions on how to return your item to us, please contact us:

• Phone: +8801916909760
• Address: 24/F Azimpur Road, Lalbag, Dhaka-1205
• Email: relaxmartbd@gmail.com, info@relaxmartbd.com